The RV Wizards Privacy Policy
Introduction
This Privacy Policy describes how The RV Wizards (“we,” “our,” or “us”) collects, uses, and protects personal information from individuals who visit our website at https://www.thervwizards.com
or otherwise communicate with us, including by phone, email, or text message (collectively, “Users”).
Grounds for data collection
We collect and process personal information only when it is reasonably necessary to operate our business, provide services, and communicate with customers.
Personal information is collected and processed for the following purposes:
- To respond to inquiries and service requests
- To schedule and manage appointments
- To provide service updates and customer support
- To comply with applicable legal, accounting, and regulatory requirements
Personal information is provided voluntarily when you contact us, submit a form, call, or send us a text message. SMS messages are sent only to individuals who have provided consent, either through our website or by initiating contact via text.
By using our website or communicating with us, you acknowledge that your information may be collected and used as described in this Privacy Policy. We encourage you to review this policy carefully to understand how your information is handled.
Data Sharing:
Customer information is not sold, rented, or shared with third parties for promotional or marketing purposes.
Mobile opt-in data and SMS consent information are never shared with third parties for any purpose. Any information sharing described elsewhere in this Privacy Policy explicitly excludes mobile opt-in data.
Messaging Terms and Conditions:
By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from The RV Wizards at +1-888-789-9737 regarding appointment scheduling, service updates, and customer care.
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.
You may opt out of text messages at any time by replying STOP, or request assistance by replying HELP. You may also contact us by phone at +1-888-789-9737, email at info@thervwizards.com or through our website at https://www.thervwizards.com.
Mobile opt-in information is never shared with third parties.
What information we collect?
We collect the following types of information when you visit our website or contact us.
Non-Personal Information
We may collect non-identifying information about how visitors use our website. This may include browser type, device type, pages visited, referring URLs, and general usage data collected through cookies or analytics tools. This information is used to improve website performance and user experience and does not identify you personally.
Personal Information
We collect personal information that you voluntarily provide to us, including:
Contact Information: Name, phone number, email address, and mailing address when you submit a contact form, request service, or communicate with us.
SMS Opt-In Information: Records of your consent to receive text messages, including the phone number provided and the date and method of opt-in.
Service-Related Information: Information you provide related to appointments, service requests, or customer support inquiries.
We do not knowingly collect sensitive personal information beyond what is necessary to provide our services.
How do we receive information about you?
We collect personal information in the following ways:
Directly from you: When you fill out a contact form, request service, schedule an appointment, call us, or send us a text message.
Through website use: When you visit our website, certain non-personal information may be collected automatically through cookies or analytics tools.
Through service communications: When you communicate with us by phone, email, or SMS regarding appointments, service updates, or customer support.
We do not obtain personal information about you from public records for marketing purposes.
How We Use and Share Your Information
We respect your privacy and do not rent, sell, or trade your personal information. We only share information as described below and as necessary to operate our business.
How We Use Your Information:
- We may use personal information for the following purposes:
- Service Communication: To schedule appointments, provide service updates, respond to inquiries, and deliver customer support.
- SMS Communications: To send text messages related to appointment reminders, service notifications, and customer care, in accordance with your opt-in preferences.
- Website Operations: To maintain and improve our website, including troubleshooting, performance monitoring, and analytics.
- Business Administration: To manage internal records, billing, and administrative functions.
- Analytics: To understand how visitors use our website so we can improve functionality and user experience.
- We do not send unsolicited marketing text messages.
Sharing of Information:
- We may share personal information only with trusted service providers who assist us in operating our website or providing services, such as:
- Website hosting and technical support providers
- Analytics and performance monitoring services
- Service vendors necessary to fulfill customer requests
- These service providers are permitted to use personal information only to perform services on our behalf and are required to keep the information confidential.
- We do not share SMS opt-in information or mobile phone numbers with third parties for their marketing purposes.
Legal Requirements:
- We may disclose personal information if we believe in good faith that such disclosure is reasonably necessary to:
- Comply with applicable laws, regulations, or legal processes
- Enforce our policies or agreements
- Detect, prevent, or address fraud, security, or technical issues
- Protect the rights, property, or safety of The RV Wizards, our customers, or others
User Rights
You have the right to request information about how we collect and use your personal information.
Specifically, you may request to:
- Access the personal information we have about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to applicable legal and business recordkeeping requirements
- To opt out of text messages, you may reply STOP to any SMS message you receive from us. For assistance, reply HELP or contact us using the information below.
Retention
We retain personal information only for as long as necessary to provide our services, communicate with customers, comply with legal and regulatory obligations, resolve disputes, and enforce our policies.
Retention periods vary depending on the type of information collected and the purpose for which it is used. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
SMS opt-in records and related communications may be retained as required to demonstrate compliance with messaging and telecommunications regulations.
We may update or correct personal information upon request or when we become aware that information is inaccurate or incomplete.
Cookies & Analytics
We use cookies and similar technologies to help our website function properly and to understand how visitors use our site.
Cookies are small text files placed on your device when you visit a website. They help us improve website performance, remember user preferences, and analyze site traffic.
We may use the following types of cookies:
Essential cookies: Necessary for the basic functionality of the website.
Analytics cookies: Used to understand how visitors interact with our website so we can improve usability and performance.
We do not use cookies to collect sensitive personal information, and cookies are not used to initiate SMS communications.
Google Analytics
We use Google Analytics to collect information about how visitors use our website, such as pages viewed, time spent on the site, and general traffic patterns. This information is used solely to improve our website and services.
Google Analytics may collect technical information such as IP address, browser type, and device information. We do not combine analytics data with personally identifiable information.
You can learn more about how Google collects and processes data by reviewing Google’s Privacy Policy.
Managing Cookies
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.
Third party collection of information
This Privacy Policy applies only to information collected by The RV Wizards through our website and services.
Our website may contain links to third-party websites or services that are not operated or controlled by us. If you choose to visit or interact with those third-party sites, their privacy practices will apply. We encourage you to review the privacy policies of any third-party websites you visit.
We are not responsible for the privacy practices or content of third-party websites, services, or applications that are not owned or controlled by The RV Wizards.
Security of Your Information
We take reasonable administrative, technical, and physical measures to help protect the personal information we collect and maintain. These measures are designed to safeguard information against unauthorized access, disclosure, alteration, or destruction.
We use industry-standard practices to secure our website and systems and require service providers who assist us in operating our website or providing services to maintain appropriate security safeguards consistent with this Privacy Policy.
While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security, and we cannot be responsible for unauthorized access that occurs despite our safeguards.
Marketing Communications
We may send limited informational or promotional communications by email regarding our services. You may opt out of receiving promotional emails at any time by using the unsubscribe link included in those messages.
We do not send marketing or promotional text messages unless a customer has explicitly opted in to receive such messages. Text messages, when sent, are used primarily for appointment scheduling, service updates, and customer support.
Even if you opt out of promotional communications, we may still send non-promotional messages related to your service requests, appointments, billing, or administrative matters.
Business Transfer
If The RV Wizards is involved in a business transaction such as a merger, sale of assets, or transfer of ownership, personal information may be transferred as part of that transaction. Any successor entity would be required to handle personal information in accordance with this Privacy Policy.
Children's Privacy
Our website and services are intended for use by adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
If a parent or legal guardian believes that a child has provided us with personal information without their consent, they may contact us using the information below, and we will take reasonable steps to delete such information.
Updates or to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make updates, we will revise the effective date at the top of this page.
Your continued use of our website or services after any changes to this Privacy Policy constitutes acceptance of the updated policy.
How to contact us
If you have questions about this Privacy Policy, the information we collect, or how your information is used, you may contact us using the details below:
The RV Wizards
Phone: 888-789-9737
Website: https://www.thervwizards.com
Last Modified: December 26, 2025
